Frequently Asked Questions
Product Type
Bedloft
  • How do I order a bed loft?
  • How do I order a bed loft?
    1. Visit our homepage, www.bedloft.com, and select "Start Here to Order."
    2. Select your State, School, and Rental Period from the drop-down menus. Select "Submit."
    3. Select your Hall from the drop-down menu and enter your Room Number. *Please note that if you do not have your room assignment, you can still place an order; select "Unknown" as your Hall from the drop-down menu and enter "0" as your Room Number."
    4. You will be directed to the main product ordering page for your school.
    5. Select the product you wish to order. *Please note that if you entered "Unknown" for your Hall, you will see ALL products available at your school. We cannot guarantee that the product you choose will be available until you update your Hall and Room Number.*
    6. Select the "Rent" button to add the product to your Shopping Cart. You can either go back to the main product ordering page to add another product, or select the "Proceed to Secure Checkout" button if you are ready to Checkout.
    7. Enter your email address and personal information to create your account.
    8. Select "Continue to Contract," where you can review the Rental Agreement details.
    9. Enter your payment information.
    10. Confirm your order.
    11. You will receive an electronic receipt to the email address you provided. Please save and/or print this for your records.

  • What is the advantage of having a bed loft?
  • What is the advantage of having a bed loft?
    Bed lofts are an affordable and convenient way to create more space in your residence hall room. The additional living space will provide a more comfortable environment and will free up space for other items, such as a futon, desk and more.

  • Are the bed lofts approved by my school?
  • Are the bed lofts approved by my school?
    Yes. Bedloft.com has a partnership with each school listed on our website. We work with the school to guarantee that the bed lofts offered are safe and fit the room dimensions specific to the school.

  • Why do I not see a bed loft on the product page for my school?
  • Why do I not see a bed loft on the product page for my school?
    Some of our schools do not offer bed lofts from Bedloft.com, or they are restricted in certain halls and rooms. If you do not see a bed loft as an option, you may want to contact your Housing department for more information regarding bed loft availability for your hall and room.

  • Should I order my bed loft during the summer or when I arrive on campus?
  • Should I order my bed loft during the summer or when I arrive on campus?
    We highly recommend that students order their bed loft before move-in day. Quantities are limited, so make sure to place your order early! Students may still order a bed loft when they arrive on campus if inventory is available. Please visit our homepage, www.bedloft.com, and select the "Distribution Information" tab. Select your State, School Name, Rental Period and Residence Hall to find out where we will be on your campus on move-in day.
  • I don't know my hall and room number - can I still order a bed loft?
  • I don't know my hall and room number - can I still order a bed loft?
    Yes. When you arrive to the page where you enter your Hall and Room Number, select "Unknown" from the "Select Hall" drop-down menu and enter "0" for your Room Number. While most of our products are available in all residence halls, we cannot guarantee that the product you choose will be available for your specific hall and room until you update this information.

    After you place your order, you will receive email notifications from our Customer Service department to remind you to log in to your account and updated your hall and room information as soon as you receive it. This will guarantee the product your ordered is available for your specific hall and room and ensure that you receive it in the quickest way possible.

    If you place an order for a product and find that it is not available once you update your information, we will offer you the opportunity to substitute another product or receive a refund.


  • How will I receive my bed loft when I arrive on campus?
  • How will I receive my bed loft when I arrive on campus?

    Distribution methods vary by school. Please visit our home page, www.bedloft.com, and select the "Distribution Information" tab. Select your State, School Name, Rental Period and Residence Hall to find out how you will receive your bed loft.


  • I am moving in early - will my bed loft be available when I arrive?
  • I am moving in early - will my bed loft be available when I arrive?

    We are aware that some students move in early for various reasons. Unfortunately, we are unable to accommodate early move-in situations. We have already scheduled the dates we will be on campus with your school and must abide by these dates.


  • I am changing rooms - can I take my bed loft with me?
  • I am changing rooms - can I take my bed loft with me?
    The procedure for relocating your bed loft varies by school. Please visit our home page, www.bedloft.com, and select "Need Help? Click here for Service." Log in to your account and select the "Service Ticket" tab. Select the "Add Service Ticket" button in the top right corner and notify us that you are changing rooms. A member of the Bedloft.com team will contact you to notify you of the procedure for your school.

  • Do I need any special tools to assemble my bed loft?
  • Do I need any special tools to assemble my bed loft?

    No tools are required for assembly of our bed lofts EXCEPT for University of Wisconsin La Crosse. For University of Wisconsin La Crosse students, pliers and a straight blade screwdriver are needed. Tools are available at the front desk of your residence hall for your convenience. 


  • Will I be able to set up my bed loft by myself?
  • Will I be able to set up my bed loft by myself?

    Yes, the bed loft is designed to be able to be set up by one person. You will receive specific assembly instructions with your bed loft. Assembly instructions are also available on your school's product page under the "Assembly" tab.


  • What happens if I have a problem with my bed loft during the year?
  • What happens if I have a problem with my bed loft during the year?

    We strive to provide highest quality products to our customers. However, if a problem should arise with your bed loft during the year, please visit our home page, www.bedloft.com, and select "Need Help? Click here for Service." Log in to your account and select the "Service Ticket" tab. Select the "Add Service Ticket" button in the top right corner and notify us of the specific issue. A member of the Bedloft.com team will contact you to address the issue.


  • My safety rail is loose - what should I do?
  • My safety rail is loose - what should I do?

    Please visit our home page, www.bedloft.com, and select "Need Help? Click here for Service." Log in to your account and select the "Service Ticket" tab. Select the "Add Service Ticket" button in the top right corner and notify us of the specific issue. A member of the Bedloft.com team will contact you to address the issue.


  • My bed loft seems to be unstable - what should I do?
  • My bed loft seems to be unstable - what should I do?
    If your bed loft seems to be unstable, please check to make sure that the bottom brace has not come out of place; it is has, gently step on it to put it back in place. You should also check to make sure that the beams are not loose; if they are, tighten the wing nut that holds them together. You may also want to check the Assembly instructions on your school's product page under the "Assembly" tab.

    If neither of these fixes the problem, please visit our home page, www.bedloft.com, and select "Need Help? Click Here for Service." Log in to your account and select the "Service Ticket" tab. Select the "Add Service Ticket" button in the top right corner and notify us of the specific issue. A member of the Bedloft.com team will contact you to address the issue.

  • I haven't moved in yet, but I want to cancel my bed loft order - what should I do?
  • I haven't moved in yet, but I want to cancel my bed loft order - what should I do?
    To cancel your order, please visit our home page at www.bedloft.com, and select "Need Help? Click here for Service." Log in to your account and select the "Service Ticket" tab. Select the "Add Service Ticket" button in the top right corner and notify us that you wish to cancel your order. A member of the Bedloft.com team will contact you to discuss the cancellation procedure.

    If you cancel your order BEFORE the first day of class, you will receive a 100% refund less the restocking fee (as outlined in the Rental Agreement Terms & Conditions).

    If you cancel your order AFTER the first day of class, your refund will be prorated less the restocking fee (as outlined in the Rental Agreement Terms & Conditions):


    • 1st week of school: 75% refund
    • 2nd week of school: 50% refund
    • 3rd week of school: 25% refund
    • 4th week of school and after: No refund

  • I have already moved in and received my bed loft, but I don't want it anymore - what should I do?
  • I have already moved in and received my bed loft, but I don't want it anymore - what should I do?
    If you decide that you not longer want your bed loft, please visit our home page, www.bedloft.com, and select "Need Help? Click here for Service." Log in to your account and select the "Service Ticket" tab. Select the "Add Service Ticket" button in the top right corner and notify us that you with to cancel your order. A member of the Bedloft.com team will contact you to discuss the cancellation procedure.

    Your refund will be prorated less the restocking fee (as outlined in the Rental Agreement Terms & Conditions):


    • 1st week of school: 75% refund
    • 2nd week of school: 50% refund
    • 3rd week of school: 25% refund
    • 4th week of school and after: No refund

  • I don't want my bed loft anymore, but I want to give it to someone else - what should I do?
  • I don't want my bed loft anymore, but I want to give it to someone else - what should I do?
    If you would like to transfer your bed loft to another student, please select the "View File" link below. Students MUST fill out this form before giving their bed loft to another student to transfer all rights and responsibilities of the product to the other student.

    Please print the completed Transfer Form and make sure BOTH students sign the form. Send the original form with both signatures to the address provided on the form.

    You may NOT transfer your bed loft to a student who has already rented a bed loft. Only one bed loft is allowed per student per academic year.


    View File
  • How do I return my bed loft at the end of the year?
  • How do I return my bed loft at the end of the year?

    Return procedures vary by school. Please visit our home page, www.bedloft.com, and select the "Return Information" tab. Select your State, School Name, Rental Period and Residence Hall to find out how you will return your bed loft. Students will also receive email communication from the Bedloft.com Customer Service department regarding the specific procedure for their school.


Compact Appliance
  • How do I order a refrigerator?
  • How do I order a refrigerator?
    1. Visit our homepage, www.bedloft.com, and select "Start Here to Order."
    2. Select your State, School, and Rental Period from the drop-down menus. Select "Submit."
    3. Select your Hall from the drop-down menu and enter your Room Number. *Please note that if you do not have your room assignment, you can still place an order; select "Unknown" as your Hall from the drop-down menu and enter "0" as your Room Number."
    4. You will be directed to the main product ordering page for your school.
    5. Select the product you wish to order. *Please note that if you entered "Unknown" for your Hall, you will see ALL products available at your school. We cannot guarantee that the product you choose will be available until you update your Hall and Room Number.*
    6. Select the "Rent" button to add the product to your Shopping Cart. You can either go back to the main product ordering page to add another product, or select the "Proceed to Secure Checkout" button if you are ready to Checkout.
    7. Enter your email address and personal information to create your account.
    8. Select "Continue to Contract," where you can review the Rental Agreement details.
    9. Enter your payment information.
    10. Confirm your order.
    11. You will receive an electronic receipt to the email address you provided. Please save and/or print this for your records.

  • What is a MicroFridge?
  • What is a MicroFridge?
    A MicroFridge is a three-in-one appliance that combines a refrigerator, freezer and microwave. This unique, energy-efficient appliance is approved at each school listed on our website and will bring the comfort of home to your room. It is one less large item to pack up and worry about during move-in and move-out.
  • What is the advantage of renting a refrigerator?
  • What is the advantage of renting a refrigerator?
    Renting a refrigerator is a convenient, affordable alternative to purchasing a refrigerator. It eliminates the hassle of moving a refrigerator from home and back at the end of the year. All Bedloft.com refrigerators are school-approved, guaranteeing that your unit meets your school's standards.
  • Why do I not see a refrigerator on the product page for my school?
  • Why do I not see a refrigerator on the product page for my school?
    Some of our schools do not offer refrigerator rental from Bedloft.com, or they are restricted in certain halls and rooms. If you do not see a refrigerator as an option, you may want to contact your Housing department for more information.
  • Should I order my refrigerator during the summer or when I arrive on campus?
  • Should I order my refrigerator during the summer or when I arrive on campus?
    We highly recommend that students order their refrigerator before move-in day. Quantities are limited, so make sure to place your order early! Students may still order a refrigerator when they arrive on campus if inventory is still available. Please visit our home page, www.bedloft.com, and select the "Distribution Information" tab. Select your State, School Name, Rental Period and Residence Hall to find out where we will be on your campus on move-in day.
  • I don't know my hall and room number - can I still order a refrigerator?
  • I don't know my hall and room number - can I still order a refrigerator?

    Yes. When you arrive to the page where you enter your Hall and Room Number, select "Unknown" from the "Select Hall" drop-down menu and enter "0" for your Room Number. While most of our products are available in all residence halls, we cannot guarantee that the product you choose will be available for your specific hall and room until you update this information.


  • I am changing rooms - can I take my refrigerator with me?
  • I am changing rooms - can I take my refrigerator with me?

    The procedures for relocating your refrigerator varies by school. Please visit our home page, www.bedloft.com, and select "Need Help? Click here for Service." Log in to your account and select the "Service Ticket" tab. Select the "Add Service Ticket" button in the top right corner and notify us that you are changing rooms. A member of the Bedloft.com team will contact you to notify you of the procedure for your school.


  • Do all the refrigerators have freezers?
  • Do all the refrigerators have freezers?

    All MicroFridge units come with a full freezer (and microwave). However, some of our schools offer refrigerator-only or Fridge/Freezer-only models. Please visit your school’s product page for specific product information.


  • What happens if I have a problem with my refrigerator during the year?
  • What happens if I have a problem with my refrigerator during the year?

    We strive to provide highest quality products to our customers. However, if a problem should arise with your refrigerator during the year, please visit our home page, www.bedloft.com, and select "Need Help? Click here for Service." Log in to your account and select the "Service Ticket" tab. Select the "Add Service Ticket" button in the top right corner and notify us of the specific issue. A member of the Bedloft.com team will contact you to address the issue.


  • I haven't moved in yet, but I want to cancel my refrigerator order - what should I do?
  • I haven't moved in yet, but I want to cancel my refrigerator order - what should I do?

    To cancel your order, please visit our home page at www.bedloft.com, and select "Need Help? Click here for Service." Log in to your account and select the "Service Ticket" tab. Select the "Add Service Ticket" button in the top right corner and notify us that you wish to cancel your order. A member of the Bedloft.com team will contact you to discuss the cancellation procedure.

    If you cancel your order BEFORE the first day of class, you will receive a 100% refund less the restocking fee (as outlined in the Rental Agreement Terms & Conditions).

    If you cancel your order AFTER the first day of class, your refund will be prorated less the restocking fee (as outlined in the Rental Agreement Terms & Conditions):


    • 1st week of school: 75% refund
    • 2nd week of school: 50% refund
    • 3rd week of school: 25% refund
    • 4th week of school and after: No refund

  • I have already moved in and received my refrigerator, but I don't want it anymore - what should I do?
  • I have already moved in and received my refrigerator, but I don't want it anymore - what should I do?

    If you decide that you not longer want your refrigerator, please visit our home page, www.bedloft.com, and select "Need Help? Click here for Service." Log in to your account and select the "Service Ticket" tab. Select the "Add Service Ticket" button in the top right corner and notify us that you with to cancel your order. A member of the Bedloft.com team will contact you to discuss the cancellation procedure.

    Your refund will be prorated less the restocking fee (as outlined in the Rental Agreement Terms & Conditions):


    • 1st week of school: 75% refund
    • 2nd week of school: 50% refund
    • 3rd week of school: 25% refund
    • 4th week of school and after: No refund

  • I don't want my refrigerator anymore, but I want to give it to someone else to use - what should I do?
  • I don't want my refrigerator anymore, but I want to give it to someone else to use - what should I do?

    If you would like to transfer your refrigerator to another student, please select the "View File" link below. Students MUST fill out this form before giving their refrigerator to another student to transfer all rights and responsibilities of the product to the other student.

    Please print the completed Transfer Form and make sure BOTH students sign the form. Send the original form with both signatures to the address provided on the form.


    View File
  • How do I return my refrigerator at the end of the year?
  • How do I return my refrigerator at the end of the year?

    Return procedures vary by school. Please visit our home page, www.bedloft.com, and select the "Return Information" tab. Select your State, School Name, Rental Period and Residence Hall to find out how you will return your refrigerator. Students will also receive email communication from the Bedloft.com Customer Service department regarding the specific procedure for their school.


Futon
  • How do I order a futon?
  • How do I order a futon?
    1. Visit our homepage, www.bedloft.com, and select "Start Here to Order."
    2. Select your State, School, and Rental Period from the drop-down menus. Select "Submit."
    3. Select your Hall from the drop-down menu and enter your Room Number. *Please note that if you do not have your room assignment, you can still place an order; select "Unknown" as your Hall from the drop-down menu and enter "0" as your Room Number."
    4. You will be directed to the main product ordering page for your school.
    5. Select the product you wish to order. *Please note that if you entered "Unknown" for your Hall, you will see ALL products available at your school. We cannot guarantee that the product you choose will be available until you update your Hall and Room Number.*
    6. Select the "Buy" button to add the product to your Shopping Cart. You can either go back to the main product ordering page to add another product, or select the "Proceed to Secure Checkout" button if you are ready to Checkout.
    7. Enter your email address and personal information to create your account.
    8. Select "Continue to Contract," where you can review the Rental Agreement details.
    9. Enter your payment information.
    10. Confirm your order.
    11. You will receive an electronic receipt to the email address you provided. Please save and/or print this for your records.

  • Should I order my futon during the summer or when I arrive on campus?
  • Should I order my futon during the summer or when I arrive on campus?

    We highly recommend that students order their futon before move-in day. Quantities are limited, so make sure to place your order early! Students may still purchase a futon when they arrive on campus if inventory is available. Please visit our home page, www.bedloft.com, and select the "Distribution Information" tab. Select your State, School Name, Rental Period and Residence Hall to find out where we will be on your campus on move-in day.


  • I don't know my hall and room number - can I still order a futon?
  • I don't know my hall and room number - can I still order a futon?

    Yes. When you arrive to the page where you enter your Hall and Room Number, select "Unknown" from the "Select Hall" drop-down menu and enter "0" for your Room Number. While most of our products are available in all residence halls, we cannot guarantee that the product you choose will be available for your specific hall and room until you update this information.

    After you place your order, you will receive email notifications from our Customer Service department to remind you to log in to your account and updated your hall and room information as soon as you receive it. This will guarantee the product your ordered is available for your specific hall and room and ensure that you receive it in the quickest way possible.

    If you place an order for a product and find that it is not available once you update your information, we will offer you the opportunity to substitute another product or receive a refund.


  • I am missing a part for my futon - what should I do?
  • I am missing a part for my futon - what should I do?

    If you seem to be missing a part for your futon, please visit our home page, www.bedloft.com, and select "Need Help? Click here for Service." Log in to your account and select the "Service Ticket" tab. Select the "Add Service Ticket" button in the top right corner and notify us of the specific issue. A member of the Bedloft.com team will contact you to address the issue.


  • What are the dimensions of the futon?
  • What are the dimensions of the futon?

    Unlike standard futons sold in most retail stores, our futon is custom-designed for residence hall rooms and is guaranteed to fit in the rooms at your school. It can be configured as a love seat, lounger or full-size bed.

    The futon frame is 60” wide x 36” deep and weighs 53 lbs.


  • I haven't moved in yet, but I want to cancel my futon order - what should I do?
  • I haven't moved in yet, but I want to cancel my futon order - what should I do?

    To cancel your order, please visit our home page, www.bedloft.com, and select "Need Help? Click here for Service." Log in to your account and select the "Service Ticket" tab. Select the "Add Service Ticket" button in the top right corner and notify us that you wish to cancel your order. A member of the Bedloft.com team will contact you to discuss the cancellation procedure.

    Please note that once you receive your futon and open the box, you will NOT be able to return it.

    If you cancel your order BEFORE the beginning of the school year, you will receive a 100% refund less the restocking fee (as outlined in the Rental Agreement Terms & Conditions).

    If you cancel your order AFTER the first day of class, your refund will be prorated less the restocking fee (as outlined in the Rental Agreement Terms & Conditions):

    • 1st week of school: 75% refund
    • 2nd week of school: 50% refund
    • 3rd week of school: 25% refund
    • 4th week of school and after: No refund

Safe
  • How do I order a safe?
  • How do I order a safe?
    1. Visit our homepage, www.bedloft.com, and select "Start Here to Order."
    2. Select your State, School, and Rental Period from the drop-down menus. Select "Submit."
    3. Select your Hall from the drop-down menu and enter your Room Number. *Please note that if you do not have your room assignment, you can still place an order; select "Unknown" as your Hall from the drop-down menu and enter "0" as your Room Number."
    4. You will be directed to the main product ordering page for your school.
    5. Select the product you wish to order. *Please note that if you entered "Unknown" for your Hall, you will see ALL products available at your school. We cannot guarantee that the product you choose will be available until you update your Hall and Room Number.*
    6. Select the "Buy" button to add the product to your Shopping Cart. You can either go back to the main product ordering page to add another product, or select the "Proceed to Secure Checkout" button if you are ready to Checkout.
    7. Enter your email address and personal information to create your account.
    8. Select "Continue to Contract," where you can review the Rental Agreement details.
    9. Enter your payment information.
    10. Confirm your order.
    11. You will receive an electronic receipt to the email address you provided. Please save and/or print this for your records.

  • How will I receive my safe when I arrive on campus?
  • How will I receive my safe when I arrive on campus?

    Distribution methods vary by school. Please visit our home page, www.bedloft.com, and select the "Distribution Information" tab. Select your State, School Name, Rental Period and Residence Hall to find out how you will receive your safe.


  • Should I order my safe during the summer or when I arrive on campus?
  • Should I order my safe during the summer or when I arrive on campus?
    We highly recommend that students order their safe before move-in day. Quantities are limited, so make sure to place your order early! Students may still order a safe when they arrive on campus if inventory is available. Please visit our homepage, www.bedloft.com, and select the "Distribution Information" tab. Select your State, School Name, Rental Period and Residence Hall to find out where we will be on your campus on move-in day.
  • I don't know my hall and room number - can I still order a safe?
  • I don't know my hall and room number - can I still order a safe?

    Yes. When you arrive to the page where you enter your Hall and Room Number, select "Unknown" from the "Select Hall" drop-down menu and enter "0" for your Room Number. While most of our products are available in all residence halls, we cannot guarantee that the product you choose will be available for your specific hall and room until you update this information.

    After you place your order, you will receive email notifications from our Customer Service department to remind you to log in to your account and updated your hall and room information as soon as you receive it. This will guarantee the product your ordered is available for your specific hall and room and ensure that you receive it in the quickest way possible.


  • What is the packet inside my safe for?
  • What is the packet inside my safe for?

    The packet inside of your safe includes a wrench and key, which can be used in case you forget your combination or are unable to open it for any other reason. Please remove them from your safe and keep them in another location. Use the wrench to remove the bronze face plate and insert the key into the slot behind it.


  • I forgot my combination to my safe - what should I do?
  • I forgot my combination to my safe - what should I do?

    If you are entering the correct combination to your safe and it does not work, use the wrench and key that you were provided with at the beginning of the year to open it. Use the wrench to remove the bronze face plate and insert the key into the slot behind it.


  • I haven't moved in yet, but I want to cancel my safe order - what should I do?
  • I haven't moved in yet, but I want to cancel my safe order - what should I do?

    To cancel your order, please visit our home page, www.bedloft.com, and select "Need Help? Click here for Service." Log in to your account and select the "Service Ticket" tab. Select the "Add Service Ticket" button in the top right corner and notify us that you wish to cancel your order. A member of the Bedloft.com team will contact you to discuss the cancellation procedure.

    If you cancel your order BEFORE the beginning of the school year, you will receive a 100% refund less the restocking fee (as outlined in the Rental Agreement Terms & Conditions).

    If you cancel your order AFTER the first day of class, your refund will be prorated less the restocking fee (as outlined in the Rental Agreement Terms & Conditions):

    • 1st week of school: 75% refund
    • 2nd week of school: 50% refund
    • 3rd week of school: 25% refund
    • 4th week of school and after: No refund

TV Hanger
  • How do I order a Loft Bed TV Hanger?
  • How do I order a Loft Bed TV Hanger?
    1. Visit our homepage, www.bedloft.com, and select "Start Here to Order."
    2. Select your State, School, and Rental Period from the drop-down menus. Select "Submit."
    3. Select your Hall from the drop-down menu and enter your Room Number. *Please note that if you do not have your room assignment, you can still place an order; select "Unknown" as your Hall from the drop-down menu and enter "0" as your Room Number."
    4. You will be directed to the main product ordering page for your school.
    5. Select the product you wish to order. *Please note that if you entered "Unknown" for your Hall, you will see ALL products available at your school. We cannot guarantee that the product you choose will be available until you update your Hall and Room Number.*
    6. Select the "Buy" button to add the product to your Shopping Cart. You can either go back to the main product ordering page to add another product, or select the "Proceed to Secure Checkout" button if you are ready to Checkout.
    7. Enter your email address and personal information to create your account.
    8. Select "Continue to Contract," where you can review the Rental Agreement details.
    9. Enter your payment information.
    10. Confirm your order.
    11. You will receive an electronic receipt to the email address you provided. Please save and/or print this for your records.

  • What is a Loft Bed TV Hanger?
  • What is a Loft Bed TV Hanger?
    The Loft Bed TV Hanger is a one-of-a-kind product exclusively from Bedloft.com. It allows you to hang up to a 42" flat screen TV directly from your bed loft, truly maximizing the space in your room. The TV Hanger won't leave any marks, holes or residue on the walls - an essential for today's college student.
  • How do I install my Loft Bed TV Hanger?
  • How do I install my Loft Bed TV Hanger?
    You will receive a set of easy-to-follow instructions and necessary hardware to install your Loft Bed TV Hanger. A Phillips screw driver will also be needed for the install.