Frequently Asked Questions
Product Type
Ordering
  • How do I order a Bedloft, Combination Unit, and/or Futon?
  • How do I order a Bedloft, Combination Unit, and/or Futon?

    1.  Visit our homepage, www.Bedloft.com, and locate the large picture. Beneath that is an orange stripe with "Start Here to Order" and a white flashing arrow.


    2.  Fill in your School's State, School, and Rental Period from the drop-down menus, then select "Submit".


    3.  Select your Hall from the drop-down menu and enter your Room Number.

    *Please note that if you do not have your room assignment, you can still place an order; select "Unknown" as your Hall from the drop-down menu and enter "0" as your Room Number. Click "Go".

    4.  You will be directed to the main product ordering page for your school. You will be able to see all available products for your specific school and hall. Click on any of the product pictures to visit the product specific page.


    5.  On the product specific page, you can navigate through the tabs to find details on specifications, dimensions, materials, assembly, and warranty information.

    *Please note that if you entered "Unknown" for your Hall, you will see ALL products available at your school. We cannot guarantee that the product you choose will be available until you update your Hall and Room Number.*

    6.  Click on the orange "Rent" button to add the product to your Shopping Cart. You can either go back to the main product ordering page to add another product, or select the "Proceed to Secure Checkout" button if you are ready to Checkout.


    7.  When you are ready to "Proceed to Secure Checkout", you will be prompted to create an account. Please be sure to include the student's email address and phone number.


    8.  Once the account has been created, you will be directed to the payment portion. Enter your payment information here.


    9.  You will then be directed to confirm your order and review the terms and conditions. 


    10. After submitting your order, you will receive an electronic receipt to the email address you provided and a six-digit order #. Please save and/or print this for your records.

  • My school is not listed on your website - can I still order?
  • My school is not listed on your website - can I still order?

    If your school is not listed in the drop-down menu from the Bedloft.com homepage, Unfortunately, we do not provide our products at your school at this time.

    You may want to contact your Housing department for more information regarding Bedlofts, Combination Units, and/or Futons alternatives.

  • Why do I not see a Bedloft, Combination Unit, and/or Futon on the product page for my school?
  • Why do I not see a Bedloft, Combination Unit, and/or Futon on the product page for my school?

    Some of our schools do not offer lofts, combination units, and futon's from Bedloft.com, or they are restricted in certain halls and rooms.

    If you do not see a product as an option, you may want to contact your Housing department for more information regarding availability or other alternatives for your hall and room.


  • Should I order my Bedloft, Combination Unit and/or Futon during the summer or when I arrive on campus?
  • Should I order my Bedloft, Combination Unit and/or Futon during the summer or when I arrive on campus?

    We highly recommend that students order their products before move-in day. Quantities are limited, so make sure to place your order early! Students may still order their products when they arrive on campus if inventory is still available.

    Please visit our home page,
    www.bedloft.com, and select the "Distribution Information" tab. Select your State, School Name, Rental Period and Residence Hall to find out where we will be on your campus on move-in day.

  • I don't know my hall and room number - can I still order a bedloft, combination unit, and/or futon?
  • I don't know my hall and room number - can I still order a bedloft, combination unit, and/or futon?


    Yes. When you arrive to the page where you enter your Hall and Room Number, select "Unknown" from the "Select Hall" drop-down menu and enter "0" for your Room Number. While most of our products are available in all residence halls, we cannot guarantee that the product you choose will be available for your specific hall and room until you update this information. 


    If you place an order for a product and find that it is not available once you update the hall and room information, we will offer you the opportunity to substitute another product (if applicable) or receive a refund.


  • Can I still order a shelf after I already ordered and/or received my Bedloft?
  • Can I still order a shelf after I already ordered and/or received my Bedloft?


    Yes. Please visit our home page at www.Bedloft.com and log in to your account.


            1.        Log in to your account and select the "Order History" tab. 


            2.        Select the "Create New Order" button in the top right corner to place an order for a shelf.


  • Are These Products Approved by My School
  • Are These Products Approved by My School

    Yes. Our company has a partnership with each school listed on our website. We work with the school to guarantee that all products offered are safe and fit in the room dimensions specific to the school. 
  • Can my roommates and I split the cost?
  • Can my roommates and I split the cost?

    Yes, you are able to split the cost of a product. However, those details will need to be worked out separately from our company, as we are only able to accept one form of payment per order.

    Please note, that if you do split the cost, the product will still only be in one person's name. That person will be held responsible if anything should happen to the product over the course of the rental period.

Service
  • I am missing a part for my Futon - what should I do?
  • I am missing a part for my Futon - what should I do?


    If you seem to be missing a part for your futon, please visit our home page at www.Bedloft.com.  


            1.        Select "Need Help? Click here for Service." 


            2.        Log in to your account and select the "Service Ticket" tab. 


            3.        Select the "Add Service Ticket" button in the top right corner and notify us of the specific issue. 


            4.        A member of the Bedloft.com team will contact you to address the issue.


  • I am changing rooms - can I take my Bedloft and/or Combination Unit with me?
  • I am changing rooms - can I take my Bedloft and/or Combination Unit with me?

    The procedure for relocating your Bedloft varies by school.

            1.        Please visit our home page at www.Bedloft.com, and select "Need Help? Click here for Service."

            2.        Log in to your account and select the "Service Ticket" tab.

            3.        Select the "Add Service Ticket" button in the top right corner and notify us that you are changing rooms.

            4.        A member of the Bedloft.com team will contact you to notify you of the procedure for your school.


  • What happens if I have a problem with my Combination Unit during the year?
  • What happens if I have a problem with my Combination Unit during the year?


    We strive to provide highest quality products to our customers. However, if a problem should arise with your refrigerator during the year, please visit our home page, www.Bedloft.com.

     

            1.        Select "Need Help? Click here for Service." 


            2.        Log in to your account and select the "Service Ticket" tab. 


            3.        Select the "Add Service Ticket" button in the top right corner and notify us of the specific issue.

     

            4.        A member of the Bedloft.com team will contact you within 3-5 business days to address the issue.


  • What happens if I have a problem with my Bedloft during the year?
  • What happens if I have a problem with my Bedloft during the year?


    We strive to provide highest quality products to our customers. However, if a problem should arise with your bed loft during the year, please visit our home page at www.Bedloft.com 


            1.        Select "Need Help? Click here for Service." 


            2.        Log in to your account and select the "Service Ticket" tab. 


            3.        Select the "Add Service Ticket" button in the top right corner and notify us of the specific issue. 


            4.        A member of the Bedloft.com team will contact you to address the issue.


  • My safety rail is loose - what should I do?
  • My safety rail is loose - what should I do?


    This is considered and immediate issue and needs to be addressed immediately.  By law, ALL Bedloft's must have a safety rail at all times while the product is being used.


    Please visit our home page at www.Bedloft.com. 


            1.        Select "Need Help? Click here for Service." 


            2.        Log in to your account and select the "Service Ticket" tab. 


            3.        Select the "Add Service Ticket" button in the top right corner and notify us of the specific issue. 


            4.        A member of the Bedloft.com team will contact you to address the issue.


  • My Bedloft seems to be unstable - what should I do?
  • My Bedloft seems to be unstable - what should I do?

    If your bed loft seems to be unstable, please check to make sure that the bottom brace has not come out of place; if it is has, gently step on it to put it back in place.

    You should also check to make sure that the beams are not loose; if they are, tighten the wing nut that holds them together. You may also want to check the Assembly instructions on your school's product page under the "Assembly" tab.

    If neither of these fixes the problem, please visit our home page at www.Bedloft.com.


            1.        Select "Need Help? Click Here for Service."


            2.        Log in to your account and select the "Service Ticket" tab.


            3.        Select the "Add Service Ticket" button in the top right corner and notify us of the specific issue.


            4.        A member of the Bedloft.com team will contact you to address the issue.


  • I don't want my Combination Unit anymore, but I want to give it to someone else to use - what should I do?
  • I don't want my Combination Unit anymore, but I want to give it to someone else to use - what should I do?


    If you would like to transfer your Combination Unit to another student, please select the "View File" link below. Students MUST fill out this form before giving their product to another student to transfer all rights and responsibilities of the product to the other student.

    Please print the completed Transfer Form and make sure BOTH students sign the form. Send the original form with both signatures to the address provided on the form.

    You may NOT transfer your Combination Unit to a student who has already rented the product. Only one Combination Unit is allowed per student per academic year


    View File
Returns & Cancellations
  • I haven't moved in yet, but I want to cancel my Futon order - what should I do?
  • I haven't moved in yet, but I want to cancel my Futon order - what should I do?


    To cancel your order, please visit our home page at www.Bedloft.com.

     

            1.        Select "Need Help? Click here for Service." 


            2.        Log in to your account and select the "Service Ticket" tab. 


            3.        Select the "Add Service Ticket" button in the top right corner and notify us that you wish to cancel your order. 


            4.        A member of the Bedloft.com team will contact you to discuss the cancellation procedure.


    If you cancel your order BEFORE the cut date, you will receive a 100% refund.


    If you cancel your order AFTER the cut date and BEFORE the first day of class,
     you will receive a 100% refund less the restocking fee (as outlined in the Rental Agreement Terms & Conditions)


    If you cancel your order AFTER the first day of class, your refund will be prorated less the restocking fee (as outlined in the Rental Agreement Terms & Conditions):


    • 1st week of school: 75% refund less the restocking fee
    • 2nd week of school: 50% refund less the restocking fee
    • 3rd week of school: 25% refund
    • 4th week of school and after: No refund


    *** Please note that once you receive your futon and open the box, you will NOT be able to return it.



  • I haven't moved in yet, but I want to cancel my Combination Unit order - what should I do?
  • I haven't moved in yet, but I want to cancel my Combination Unit order - what should I do?


    To cancel your order, please visit our home page at www.Bedloft.com.

     

            1.        Select "Need Help? Click here for Service." 


            2.        Log in to your account and select the "Service Ticket" tab. 


            3.        Select the "Add Service Ticket" button in the top right corner and notify us that you wish to cancel your order. 


            4.        A member of the Bedloft.com team will contact you to discuss the cancellation procedure.


    If you cancel your order BEFORE the cut date, you will receive a 100% refund.


    If you cancel your order AFTER the cut date and BEFORE the first day of class,
     you will receive a 100% refund less the restocking fee (as outlined in the Rental Agreement Terms & Conditions)


    If you cancel your order AFTER the first day of class, your refund will be prorated less the restocking fee (as outlined in the Rental Agreement Terms & Conditions):


    • 1st week of school: 75% refund less the restocking fee
    • 2nd week of school: 50% refund less the restocking fee
    • 3rd week of school: 25% refund
    • 4th week of school and after: No refund





  • I have already moved in and received my Combination Unit, but I don't want it anymore - what should I do?
  • I have already moved in and received my Combination Unit, but I don't want it anymore - what should I do?


    If you decide that you not longer want your refrigerator, please visit our home page at www.Bedloft.com.  


            1.        Select "Need Help? Click here for Service." 


            2.        Log in to your account and select the "Service Ticket" tab. 


            3.        Select the "Add Service Ticket" button in the top right corner and notify us that you wish to cancel your order. 


            4.        A member of the Bedloft.com team will contact you to discuss the cancellation procedure.

     

    Your refund will be prorated less the restocking fee (as outlined in the Rental Agreement Terms & Conditions):

    • 1st week of school: 75% refund less the restocking fee
    • 2nd week of school: 50% refund less the restocking fee
    • 3rd week of school: 25% refund
    • 4th week of school and after: No refund

  • How do I return my Combination Unit at the end of the year?
  • How do I return my Combination Unit at the end of the year?


    Return procedures vary by school. Please visit our home page at www.Bedloft.com. 


            1.        Select the "Return Information" tab.

     

            2.        Select your State, School Name, Rental Period and Residence Hall to find out how you will return your Combination Unit. 

         

            3.        Students will also receive email communication from the Bedloft.com Customer Experience department regarding the specific procedure for their school.


  • I haven't moved in yet, but I want to cancel my Bedloft order - what should I do?
  • I haven't moved in yet, but I want to cancel my Bedloft order - what should I do?

    To cancel your order, please visit our home page at www.Bedloft.com.

     

            1.        Select "Need Help? Click here for Service." 


            2.        Log in to your account and select the "Service Ticket" tab. 


            3.        Select the "Add Service Ticket" button in the top right corner and notify us that you wish to cancel your order. 


            4.        A member of the Bedloft.com team will contact you to discuss the cancellation procedure.


    If you cancel your order BEFORE the cut date, you will receive a 100% refund.


    If you cancel your order AFTER the cut date and BEFORE the first day of class,
     you will receive a 100% refund less the restocking fee (as outlined in the Rental Agreement Terms & Conditions)


    If you cancel your order AFTER the first day of class, your refund will be prorated less the restocking fee (as outlined in the Rental Agreement Terms & Conditions):


    • 1st week of school: 75% refund less the restocking fee
    • 2nd week of school: 50% refund less the restocking fee
    • 3rd week of school: 25% refund
    • 4th week of school and after: No refund

  • I have already moved in and received my Bedloft, but I don't want it anymore - what should I do?
  • I have already moved in and received my Bedloft, but I don't want it anymore - what should I do?


    If you decide that you not longer want your refrigerator, please visit our home page at www.Bedloft.com.  


            1.        Select "Need Help? Click here for Service." 


            2.        Log in to your account and select the "Service Ticket" tab. 


            3.        Select the "Add Service Ticket" button in the top right corner and notify us that you wish to cancel your order. 


            4.        A member of the Bedloft.com team will contact you to discuss the cancellation procedure.

     

    Your refund will be prorated less the restocking fee (as outlined in the Rental Agreement Terms & Conditions):

    • 1st week of school: 75% refund less the restocking fee
    • 2nd week of school: 50% refund less the restocking fee
    • 3rd week of school: 25% refund
    • 4th week of school and after: No refund

  • I don't want my bed loft anymore, but I want to give it to someone else - what should I do?
  • I don't want my bed loft anymore, but I want to give it to someone else - what should I do?

    If you would like to transfer your bed loft to another student, please select the "View File" link below. Students MUST fill out this form before giving their bed loft to another student to transfer all rights and responsibilities of the product to the other student.

    Please print the completed Transfer Form and make sure BOTH students sign the form. Send the original form with both signatures to the address provided on the form.

    You may NOT transfer your bed loft to a student who has already rented a bed loft. Only one bed loft is allowed per student per academic year.


    View File
  • How do I return my Bedloft at the end of the year?
  • How do I return my Bedloft at the end of the year?


    Return procedures vary by school. Please visit our home page at www.Bedloft.com. 


            1.        Select the "Return Information" tab.

     

            2.        Select your State, School Name, Rental Period and Residence Hall to find out how you will return your Combination Unit. 

         

            3.        Students will also receive email communication from the Bedloft.com Customer Experience department regarding the specific procedure for their school.


  • What is your refund policy?
  • What is your refund policy?
    A student can cancel their order and return at any time, but they can only obtain a refund until the 4th week of classes. Students who have ordered after the school year started can obtain a refund until the 4th week of possession. See the schedule below for the refund amount per the date requested.


    **Please note that refunds will be processed back to the original form of payment. If the refund cannot be processed back onto the original form, the customer will be receive a check in the mail to the mailing address on the customer's account. Refunds can take up to 4-6 weeks to process if requested in August.**


    • Before cut date - FULL REFUND
    • After cut date, but before classes start - FULL REFUND minus the $30 Restocking Fee
    • 1st week of class - 75% of rental fee (minus the $30 Restocking Fee where applicable)
    • 2nd week of class - 50% of rental fee (minus the $30 Restocking Fee where applicable)
    • 3rd week of class - 25% of rental fee
    • 4th week or later - No Refund

Delivery
  • How will I receive my Futon when I arrive on campus?
  • How will I receive my Futon when I arrive on campus?


    Distribution methods vary by school. Please visit our home page at www.Bedloft.com, and select the "Distribution Information" tab. Select your State, School Name, Rental Period and Residence Hall to find out how you will receive your Futon.


  • How will I receive my Bedloft when I arrive on campus?
  • How will I receive my Bedloft when I arrive on campus?


    Distribution methods vary by school. Please visit our home page at www.Bedloft.com, and select the "Distribution Information" tab. Select your State, School Name, Rental Period and Residence Hall to find out how you will receive your Bedloft.


  • I am moving in early - will my Bedloft be available when I arrive?
  • I am moving in early - will my Bedloft be available when I arrive?


    We are aware that some students move in early for various reasons. Unfortunately, we are unable to accommodate early move-in situations.

    We have already scheduled the dates we will be on campus with your school and must abide by these dates.


Combination Unit (Microwave/Refrigerator) Product Details
  • What is a Combination Unit?
  • What is a Combination Unit?

    A Combination Unit is a three-in-one appliance that combines a refrigerator, freezer and microwave. This unique, energy-efficient
    multi-appliance is approved at each school listed on our website and will bring the comfort of home to your room. It is one less large item to pack up and worry about during move-in and move-out.

  • What is the advantage of renting a Combination Unit?
  • What is the advantage of renting a Combination Unit?

    Renting one of our Combination Unit's is a convenient, affordable alternative to purchasing multiple appliances. It eliminates the hassle of moving those appliances from home to school and back home at the end of the year.

    All Bedloft.com Combination Units are school-approved, guaranteeing that your unit meets your school's standards.

  • What are the dimensions of the Combination Unit?
  • What are the dimensions of the Combination Unit?


    Combination Unit models vary by school. Please visit your school's product page on our website at www.Bedloft.com, and click on the specific product. When you scroll down you will see the specific product information and dimensions.


  • Do all the Combination Units have freezers?
  • Do all the Combination Units have freezers?


    All EcoMax Units come with a full freezer (and microwave). However, some of our schools offer refrigerator-only or Fridge/Freezer-only models. Please visit your school’s product page for specific product information.


Futon Product Details
  • Is there a warranty on the Futon?
  • Is there a warranty on the Futon?

    Yes, Futon's purchased from Bedloft.com come with a 30-day warranty. This warranty covers defects in the material and workmanship of the product and/or Futon mattress. If the damage is reported within the 30-day warranty period, Bedloft.com will either repair or replace the damaged product(s).

    If the product is taken out of the box, the warranty is then voided and the product cannot be returned.

    This warranty will NOT cover damage due to: misuse, abuse, neglect, improper operation, unsecured transportation or other mishandling. 



  • What are the dimensions of the Futon?
  • What are the dimensions of the Futon?


    Unlike standard Futon's sold in most retail stores, our Futon is custom-designed for residential hall rooms and is guaranteed to fit in the rooms at your school. 

    It can be configured in to 3 different positions known as tri-fold: love seat, lounger or full-size bed.

    The Futon frame is 73” wide x 52” deep and weighs 53 lbs.





    View File
Bedloft Product Details
  • What is the advantage of having a Bedloft?
  • What is the advantage of having a Bedloft?

    Bedlofts are an affordable and convenient way to create more space in your residence hall room. The additional living space will provide a more comfortable environment and will free up space for other items, such as a futon, desk, dresser and more.

  • Are the Bedloft's approved by my school?
  • Are the Bedloft's approved by my school?

    Yes. Bedloft.com has a partnership with each school listed on our website. We work with the school to guarantee that the Bedloft's offered are safe and fit the room dimensions specific to the school's requirements.

  • What are the dimensions of the Bedloft?
  • What are the dimensions of the Bedloft?


    The Bedloft's vary by each school. Please visit your school's product page on our website at www.Bedloft.com, and click on the specific product. When you scroll down you will see the specific product information and dimensions.


  • Will I be able to set up my Bedloft by myself?
  • Will I be able to set up my Bedloft by myself?


    Yes, the bed loft is designed to be able to be set up by one person. You will receive specific assembly instructions with your bed loft. Assembly instructions are also available on your school's product page under the "Assembly" tab.