Yes. When you arrive to the page where you enter your Hall and Room Number, select "Unknown" from the "Select Hall" drop-down menu and enter "0" for your Room Number. While most of our products are available in all residence halls, we cannot guarantee that the product you choose will be available for your specific hall and room until you update this information. If you place an order for a product and find that it is not available once you update the hall and room information, we will offer you the opportunity to substitute another product (if applicable) or receive a refund.
Bedloft's are only available for rent.
Yes. Please visit our home page at www.Bedloft.com and log in to your account.
1. Log in to your account and select the "Order History" tab.
2. Select the "Create New Order" button in the top right corner to place an order for a shelf.
Product Insurance covers accidental damage to a rented product and/or missing parts.
Compact appliances: Coverage includes damage to body, doors, microwave, etc. Additionally, insurance will cover the replacement of missing or damaged parts- including shelves, microwave plate,microwave ring, door bars, legs, brackets and knobs.
Bed Lofts: Insurance covers missing or damaged parts. Insurance also covers any necessary clean-up of lofts due to use of stickers, tape, etc.
**Product Insurance does not ensure that the product you receive will be completely free of wear, but it does protect you against any damage beyond normal wear and tear.
Product Insurance does NOT cover:
Loss or theft of product
Returning product without being cleaned properly (Compact appliances)
Moving product without properly notifying Bedloft.com
Improper return fees
Damage/loss due to abuse or negligence
If you are missing any parts for your futon, please visit our home page at www.Bedloft.com.
1. Log into your Bedloft.com account and select the “Service Ticket”tab.
2. Select the “Add Service Ticket” button in the top right corner and notify of the issue in the “Details” section.
3. A member of the Bedloft.com team will contact you with further instructions.
1. Log in to your Bedloft.com account or visit the www.bedloft.com homepage.
2. Select “Create A Service Ticket” and fill out the appropriate contact fields.
3. In the “DETAILS” section, notify us that you are changing rooms and would like to relocate your rental(s).
4. A member with the Bedloft.com team will contact you to assist with the relocation process.
We strive to provide high quality products to our customers. However, if a problem should arise with your product(s) anytime during the year, please visit our home page at www.Bedloft.com
2. Select “CREATE A SERVICE TICKET” and fill out the appropriate contact fields.
3. In the “DETAILS” section, notify us of the issue you are experiencing.
4. A member with the Bedloft.com team will contact you accordingly to address the issue.
Bedloft.com cares about your safety!
Please contact us immediately, to make us aware of your safety rail issue. All Safety Rail requests are considered an immediate issue and will be addressed asap.
Please visit our home page at www.Bedloft.com.
1. Log in to your Bedloft.com account and select the "Service Ticket" tab.
2. Select the "Add Service Ticket"button in the top right corner and notify us that you are having issues with your safety rail in the “Details” portion.
3. A member of the Bedloft.com team will contact you to arrange an appointment to repair or replace your safety rail.
If your bed loft seems to be unstable, please check to make sure that the bottom brace has not come out of place. If it has, you will need to gently apply pressure on it to pop it back in place.
You should also check to make sure that the beams (support bar) are not loose; if they are, tighten the wing nut that holds them together. You may also want to check the Assembly instructions on your school's product page under the"Assembly" tab.
If neither of these fixes the problem, please visit our home page at www.Bedloft.com.
1. Log into your Bedloft.com account or visit the www.bedloft.com home page.
2. Select "CREATE A SERVICE TICKET” button in the top right corner and notify us of the specific issue in the “DETAILS” section.
3. This matter is considered an immediate issue. A member of the Bedloft.com team will contact asap to arrange an appointment for repair.
Yes! You do have the option to transfer your product(s) to another student.
However, you may NOT transfer your Combination Unit to a student who has already rented the product. Only one Combination Unit is allowed per student per academic year.
2. Select "CREATE A SERVICE TICKET" and fill out the appropriate contact fields.
3. In the "DETAILS" section, notify us that you would like to transfer your rental.
4. A member with the bedloft.com team will contact you with further details.
**Please note, any finances will need to be handled separately from Bedloft.com and worked out amongst the students/parents.
To properly cancel and return your order after move – in(or delivery), please visit our home page at www.Bedloft.com.
2. Select the "Add Service Ticket"button in the top right corner and notify us that you wish to cancel and return your order in the “Details” portion.
3. A member of the Bedloft.com team will contact you to discuss further and arrange a removal appointment.
**Please note, if a refund applies to your return it WILL NOT be released until the product has been picked up by a Bedloft.com team member.
--------------------------------------------------------------------------------------- If you cancel your order AFTER the Pre-Order Deadline but BEFORE the first day of class, you will receive a 100% refund less the restocking/early cancellation fee (as outlined in the Rental Agreement Terms & Conditions)
If you cancel your order AFTER the first day of class, your refund will be prorated less the restocking fee (as outlined in the Rental Agreement Terms & Conditions):
Return procedures will vary by school, however the return method typically is very simple. Please visit our home page at www.Bedloft.com.
1. Select the "Return Information" tab.
2. Select your State, School Name, Rental Period and Residence Hall to find out how you will return your product(s).
3. Students will also receive email communication from the Bedloft.com Customer Experience Department regarding the specific procedure for their school prior to final's week.
To properly cancel your order, please visit our home page at www.Bedloft.com.
2. Select the "Add Service Ticket"button in the top right corner and notify us that you wish to cancel your order in the “Details” portion.
3. A member of the Bedloft.com team will contact you and begin the cancellation process for you.
**Please note, if your cancellation request is received during deliveries on campus there is a chance your order will still be in the room upon your arrival. If you arrive in your room and the product(s) was delivered, please contact Customer Experience to arrange a time for removal. ---------------------------------------------------------------------- If you cancel your order BEFORE the Pre-Order Deadline, you will receive a 100% refund.
If you cancel your order AFTER the Pre-Order Deadline but BEFORE the first day of class, you will receive a 100% refund less the restocking/early cancellation fee (as outlined in the Rental Agreement Terms & Conditions)
Yes! You do have the option to transfer your loft to another student.
4. A member with the bedloft.com team will contact to you with further details.
A student can cancel their order and return at any time, but they can only obtain a refund until the 3rd week of possession.
*See the schedule below for the refund amount per the date requested. Insurance WILL NOT be refunded after delivery has taken place.
Refunds will be processed back to the original form of payment. If the refund cannot be processed back onto the original form, the customer will be contacted directly by Customer Experience to discuss other refund options.
Refunds can take up to 4-6 weeks to process if requested during peak times.
Date Requested:
Amount Refunded
Before pre-order deadline
FULL REFUND
After pre-order deadline, but before classes start
FULL REFUND (minus the $30 Early Cancellation Fee)
1st week of class
75% of rental fee (minus the $30 Restocking Fee if delivered)
2nd week of class
50% of rental fee (minus the $30 Restocking Fee if delivered)
3rd week of class
25% of rental fee
4th week or later
No Refund
Futons
Futons is purchased from Bedloft.com and come with a 30-day warranty. This warranty covers defects in the material and workmanship of the product and/or futon mattress. If the damage is reported within the 30-day warranty period, Bedloft.com will either repair or replace the damaged product(s).
Futons and Futon Mattresses are purchased products. If the box has been opened and/or futon mattress has been taking out of the plastic/unwrapped, you cannot return or be refunded for the Futon.
This warranty will NOT cover damage due to: misuse, abuse, neglect, improper operation(s), unsecured transportation, or other mishandling.
We are aware that some students move in early for various reasons. Unfortunately, we are unable to accommodate early move-in situations.
Our team is on campus for specific, pre-set periods of time; which is coordinate prior to the start of the academic year. We sincerely apologize for any inconvenience in this matter.
If you move in prior to your school's delivery dates and have not received your order, please contact Customer Experience by logging into your bedloft.com account and select "Create A Service Ticket" or call 1-866-651-5638 to discuss further.
Renting one of our Combination Unit's is a convenient, affordable alternative to purchasing multiple appliances. It eliminates the hassle of moving those appliances from home to school and back home at the end of the year.
You are receiving a high-quality product for a low rate that you're able to get again and again each year!
If you are changing rooms and need assistance moving your unit or your unit needs repaired during the academic year, you'll have the Bedloft team at your disposal!
Combination Unit models vary by school. Please visit your school's product page on our website at www.Bedloft.com, and click on the specific product. When you scroll down you will see the specific product information and dimensions.
All EcoMax Units come with a full freezer (and microwave). However, some of our schools offer refrigerator-only or Fridge/Freezer-only models. Please visit your school’s product page for specific product information and all products offered.
Unlike standard Futon's sold in most retail stores, Bedloft.com's Futons are custom-designed for residential hall rooms and will fit in the rooms at your school.
Futon Mattress - Comes in black only
Type: Tri- fold Size: Full 73" x 52" Thickness: 4" Weight: 56 lbs. Color: Black Outside Cover: Poly( 65%) Cotton( 35%) Blend Inside Material: Cotton Felt(80%) and Foam(20%)
The Bedloft's vary by each school. Please visit your school's product page on our website at www.Bedloft.com, and click on the specific product. When you scroll down you will see tabs with specific product information and dimensions.
No tools are required for assembly of our Bedloft's and only take about 5-10 minutes to assemble with 1-2 people.
Yes, the bed loft is designed to be able to be set up by one person. You will receive specific assembly instructions with your bed loft, if you are required to assemble your loft.
*Assembly instructions are also available on your school's product page under the "Assembly" tab.*